Apex Gaming: Refund-policy
01:45 UTC+2


We accept the following forms of payment:

Any Method provided by PaymentWall

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time.

You agree to pay all charges at the prices then in effect for your purchases and any applicable fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

We reserve the right to refuse any order placed through the Site. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.


If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.


The following items cannot be returned:

Items with a time limit on them
Partially used consumable items
Used services (Race Change / Nation Transfer / Name Change)
Clan name change

For defective or damaged products, please contact us at the customer service here to arrange a refund or exchange.

For any issue during you payment process please contact Paymentwall support here: https://www.paymentwall.com/en/faq/payments/486 Apex Gaming doesn’t have any access to your payment information.

Please Note Sale items are FINAL SALE and cannot be returned. We do not provide assistance on the following matters:

Purchased the wrong item.
Character deleted that hold a purchased shop item.
Account hacked/lost, and with it the items purchased.
Making the mistake of the above mentioned matters is considered your own fault.

Don't be hasty in purchasing an item as we cannot be taken responsible for your mistake. Any attempt to be assisted when the above situations happened to you is disregarded and denied.

More informations

You may open a Shop Support ticket if you face the following issues:

Didn't receive my item that I purchased.
Something went wrong with an item or service purchased on the shop.

If you purchased a shop service (character name change, nation transfer, race change, clan name change, etc…) and you never received it after 24 hours, you have to send a ticket to the Shop Support (always from the account that had this issue). You have to specify everything about your issue: select the transaction that provoked your issue, specify the character affected (name), and all the possible information about the problem.